Level 1 IT Technician [#4827]
IT
Alteo is looking for a Level 1 IT Technician for a permanent position based in Montreal.
*** Hybrid work ***
In the role you will act as the initial point of contact for IT support, providing quick support to end-users. This role is tasked with adhering to service level agreements (SLAs), troubleshooting issues, categorizing, triaging tickets, and escalating complex cases to senior level technicians when necessary. Additionally, an IT Technician Level 1 follows all processes set by management and ensures proper time management and documentation. Lastly, an IT Technician Level 1 is required to maintain their IT technical skills up to date and keep abreast of IT best practices and trends.
Responsibilities:
Triage all incoming tickets to the Service Desk and provide timely first-level support to end- users
Verify ticket...
Voir la totalité de la description de poste
Postuler à cet emploi